Redo
&
Refund Policy
At Flett's Exterior Cleaning, your satisfaction is our priority. We want every job to meet your expectations. This policy explains your options if you are not completely satisfied with our work.
Redo Policy
If you are not satisfied with the results of our service, please contact us after 24 hours of completion and within 7 days after work has been completed. We will:
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Schedule a redo of the affected area at no additional charge, provided the issue is due to our service.
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Ensure the redo addresses the specific concerns you reported.
⚠️ Please note: The redo policy applies only to areas affected by our service. It does not cover pre-existing damage, unsafe conditions, or areas outside the original service scope.
Refund Policy
If a redo is not possible, or if the issue cannot be resolved to your satisfaction, we may issue a partial or full refund at our discretion. Refunds are considered after:
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Review of the service issue
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Redo has been attempted
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Confirmation that the work was performed according to agreed specifications
Refunds do not cover:
Pre-existing damage or conditions
Additional areas outside the original service request
Costs associated with delays due to weather or access issues
How to Request a Redo or Refund
To request a redo or refund:
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Contact us after 24 hours and within 7 days of service completion
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Provide photos or a description of the issue
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We will respond promptly to schedule a redo or process a refund if necessary
Contact Information:
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Phone: 503-708-0118
Why We Have This Policy
Our goal is to ensure high-quality results while protecting both you and our business. Following this policy helps us:
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Deliver consistent service
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Resolve issues quickly and fairly
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Maintain clear expectations